CLOSER co.,ltd
4,8 na 5 gwiazdek | Oceny: 9535
Szczegóły dotyczące ocen
4,9 | Wysyłka |
---|---|
4,8 | Opis artykułu |
4,8 | Komunikacja |
Co kupcy mówią o tym sprzedawcy
Transakcja przerwana
Oceniony przez SOPHIE D. z dnia 16. kwietnia 2024
Omega Omega 2561.80 シーマスター300 プロフェッショナル デイト クォーツ ボーイズ _805973【中古】
Komentarz sprzedawcy:
There is a problem with the carrier and they charge double VAT to the recipient. To prevent this, we have stopped shipping to France. Please understand.
Oceniony przez Jovan S. z dnia 16. kwietnia 2024
Omega Omega 166.041 ジュネーブ Cal.565 デイト 自動巻き メンズ _782170【中古】
Komentarz nabywcy:
Got notified watch needed a repair for the quick set function and that my watch would be shipped once repair was complete. Received the watch and it did not work at all… ridiculous, was quoted 500+ for the repair and was offered less than 80$ for the repair from the seller. Returning the watch would leave me at a negative of -450$ or so due to duties and shipping. Overall terrible experience I have no watch, and lost an extra 500$ on top of the watch at minimum due to it not running at all.
Komentarz sprzedawcy:
We will try to improve based on your opinions. Sorry this time.
Oceniony przez Eck z dnia 03. kwietnia 2024
Panerai Panerai パネライ PAM00160 ルミノール GMT スモールセコンド 自動巻き メンズ 良品 _792769【中古】
Komentarz nabywcy:
3k for a panerai gmt....gmt function didn't work...date changes at 9 pm not midnight...was told it was easy to fix with a local dealer and offered me a poor amount to get it fix....($200) Nothing short of crimal behavior
Komentarz sprzedawcy:
Sorry this time. We will try to improve based on your opinions.
Starsze niż 30 dni
Transakcja przerwana
Oceniony przez Pablo F. z dnia 20. marca 2024
Cartier ...
Komentarz nabywcy:
very bad communication i cant even buy the watch
Komentarz sprzedawcy:
Sorry this time. We will try to improve based on your opinions.
Transakcja przerwana
Oceniony przez Zoltan S. z dnia 18. marca 2024
Hublot ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
Nem kötöttem üzletet
Komentarz sprzedawcy:
I look forward to doing business with you again.
Oceniony przez Felipe z dnia 11. marca 2024
Roger Dubuis ...
Komentarz nabywcy:
Item arrived broken. Watch was never working and they sold it to me regardless. I received a refund thanks for Chrono 24 but was not able to get a refund for my customs duties. Dishonest seller.
Komentarz sprzedawcy:
Sorry this time. We will try to improve based on your opinions.
Oceniony przez Christoph M. z dnia 15. lutego 2024
Seiko ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
The watch itself was fine. But the strap was NOT "GENUINE LEATHER" as advertised, but the cheapest PLASTIC and worst quality I have ever seen. It was so hard and stiff, it was difficult to even just get it off the watch. When I, therefore, politely asked for them to offer me a discount, there was zero response.
Komentarz sprzedawcy:
I was relieved that the package arrived safely. I look forward to doing business with you again.
Oceniony przez Yuhang J. z dnia 07. lutego 2024
IWC ...
Komentarz nabywcy:
상품 조건중 중요한 정품 버증서가 없는데 있는것처럼 속였습니다 실망스럽네요
Komentarz sprzedawcy:
We will try to improve based on your opinions. Sorry this time.
Oceniony przez Elijah M. z dnia 12. grudnia 2023
Vacheron Constantin ...
Komentarz nabywcy:
Claimed "fully functional" clasp is totally non functional and will cost 1500$ to replace, claimed "blue" dial, is not blue, its grey/slate. Tried to contact for resolution, no response yet. Item substantially not as described.
Oceniony przez Col. Bat Guano z dnia 20. listopada 2023
Sinn ...
Komentarz nabywcy:
The seller misrepresented a fake as real. Though I did manage to get my money refunded the seller had an obligation to accurately describe the watch, which he failed to do. Had he specified that the watch was not genuine I would not have purchased it and would have been spared the hassle of proving it was a fake and demanding a refund.
Komentarz sprzedawcy:
We will strive to improve based on your opinions. Sorry this time.
Transakcja przerwana
Oceniony przez A. z dnia 03. listopada 2023
Breitling ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
In this case, product was found defective prior to shipment. Dealer stated would attempt to repair and ship after after repair if the repair could be completed. However, there was no established timeline and updates and response time to messages was very limited. This lead me to feel uneasy about the purchase, so I requested a withdrawal from the purchase. I would perhaps buy from them again as they have a good selection. BUT I would need complete confirmation as to in stock and function prior to purchasing. While this maybe an isolated incident, I will definitely scrutinize any further purchases. For any product at this cost and if there are issues, constant updates and consistent communication is key.
Komentarz sprzedawcy:
I look forward to doing business with you again.
Transakcja przerwana
Oceniony przez Gianluca V. z dnia 30. października 2023
Breitling ...
Komentarz nabywcy:
Hello, I am not happy with this watch sales professional! I had confirmed my purchase for this watch and accept i offer but I asked him several times for a pictures of the case back and a pictures of the movement he never sent me these pictures!! and I asked it several times with no answers!! greetings.
Komentarz sprzedawcy:
We will strive to improve based on your opinions. Sorry this time.
Oceniony przez francesco l. z dnia 12. października 2023
Panerai ...
Komentarz nabywcy:
pas d’attestation ceties mal informé et pas coopérative!
Komentarz sprzedawcy:
We will strive to improve based on your opinions. Sorry this time.
Transakcja przerwana
Oceniony przez Lonnie R. z dnia 28. września 2023
Omega ...
Komentarz nabywcy:
Initial communication was ok. Agreed upon a price as per dealers message and then dealer never followed through or returned message as to why not. Disappointing
Komentarz sprzedawcy:
Sorry this time. We will strive to improve based on your opinions.
Oceniony przez Jorge R. z dnia 20. września 2023
Omega ...
Komentarz nabywcy:
I ordered an omega railmaster from this seller, his description said this was the 42mm model, I ordered and when I received this was the 39mm model ( small for my wrist) I don’t see the point to lied about the size!! I’m very disappointed with this seller!
Komentarz sprzedawcy:
Sorry this time. We will strive to improve based on your opinions.
Oceniony przez Emilio z dnia 12. września 2023
Omega ...
Komentarz nabywcy:
Shipping was fast and the watch was packaged decently, however the watch sent did not match the description at all. It was described as a 39mm men's watch but the watch that arrived was 29mm and unwearable because of this. Communication was slow however the return process was smooth. I hope that the dealer improves by communicating better and listing their items accurately and checking them before shipping. If things improve in the future I would consider doing business again, however the inaccurate description is a very serious error for a high value watch.
Komentarz sprzedawcy:
We will strive to improve based on your opinions. Sorry this time.
Oceniony przez Upset z dnia 05. września 2023
Seiko ...
Komentarz nabywcy:
Give credit where it’s due. Only the delivery was spot on. If your product is not as described please have the decency to apologize. Will move on to another dealer.
Komentarz sprzedawcy:
Sorry this time. We will strive to improve based on your opinions.
Transakcja przerwana
Oceniony przez Alexandre Q. z dnia 10. lipca 2023
Longines ...
Komentarz nabywcy:
Takes way to long to answer, if he answers at all.
Komentarz sprzedawcy:
We look forward to doing business with you again.
Transakcja przerwana
Oceniony przez Tamer R. z dnia 13. czerwca 2023
Breguet ...
Komentarz nabywcy:
Didn’t send photos to show the watch condition
Komentarz sprzedawcy:
Thank you for your valuable opinion. We will try to improve based on your opinion. Sorry for this time.
Oceniony przez Douglas B. z dnia 22. maja 2023
Cartier ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
Very polite.
Komentarz sprzedawcy:
I was relieved that the package arrived safely. We look forward to doing business with you again.
Transakcja przerwana
Oceniony przez pr K. z dnia 16. stycznia 2023
Maurice Lacroix ...
Komentarz nabywcy:
Chtěl jsem koupit, na mě dotazy neodpověděl, fotky z netu. Nakonec jsem nekoupil.
Komentarz sprzedawcy:
I can't find your message. Sorry for the inconvenience.
Transakcja przerwana
Oceniony przez Leonid G. z dnia 13. stycznia 2023
Franck Muller ...
Komentarz nabywcy:
Продавец в определённый момент перестал выходить на связь и отвечать на вопросы. Решил не пользоваться его услугами
Komentarz sprzedawcy:
I missed your message and couldn't find it. Sorry for this time.
Oceniony przez Iván Luis c. z dnia 23. grudnia 2022
TAG Heuer ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
El comerciante a pesar de lo sucedido me respondio a los mensanjes no le decearia a nadie que se le perdiera un paquete en transito pero se llego al acuerdo y vendedor respondio junto al equipo crhono24
Komentarz sprzedawcy:
I'm sorry it took so long to confirm with DHL. We look forward to doing business with you again.
Oceniony przez YH z dnia 27. października 2022
Seiko ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
I really appreciate the watch I have got from them but not the process of communication with them.
Komentarz sprzedawcy:
I was relieved that the package arrived safely. We look forward to doing business with you again.
Oceniony przez Waqas A. z dnia 21. października 2022
Seiko ...
Komentarz nabywcy:
Shipping took more than a month. Very slow shipping and overall bad experience. The watch itself was good.
Komentarz sprzedawcy:
We will instruct DHL to improve. Sorry for this time.
Transakcja przerwana
Oceniony przez GIOVANNI C. z dnia 05. października 2022
TAG Heuer ...
Komentarz nabywcy:
Not worked
Transakcja przerwana
Oceniony przez GIOVANNI C. z dnia 05. października 2022
TAG Heuer ...
Komentarz nabywcy:
Not worked
Oceniony przez Alfreed W. z dnia 30. sierpnia 2022
Montblanc ...
Nabywca poleca tego sprzedawcę
Komentarz nabywcy:
Der Händler war Top, sehr nett, der Artikel ist nicht bei mir angekommen, trotzdem war die Rückerstattung schnell und problemlos.
Komentarz sprzedawcy:
We look forward to doing business with you again.
Oceniony przez Carla V. z dnia 28. czerwca 2022
Hermès ...
Komentarz nabywcy:
Het horloge is prima echter de band was een ander kleur. Nadat ik een totaal andere kleur band heb gekregen dan op de afbeelding stond was ook deze onbruikbaar . Zonder gesp.
Komentarz sprzedawcy:
I'm sorry this time. We will make use of this experience and strive for improvement.
Oceniony przez Gary H z dnia 24. czerwca 2022
Omega ...
Komentarz nabywcy:
The packaging was awful hence the fact the watch wasn't working when it arrived. It arrived in a flimsy box, some sparse bubble wrap around the watch only and knocking and rattling in the box. So the +63 seconds description was never going to be the case as described. For a professional watch dealer to send a 60 year old vintage watch in this manner is incredulous. The communication was fine up until they offered £60 as a refund amount to get the watch fixed. To service a day date watch is never going to be £60. Then there solution is to send the watch back and wave goodbye to the import and courier custom fees of £68 I paid. Thankfully Chrono24 offered to pay £57 on top after i took it to Chrono24 mediation, which was a tremendous gesture. As I explained it would cost a minimum of £120 to service and that is without any additional parts needed. The problem is anything can happen in business, its how you react to a situation. I was reasonable and concise and they were just lacklustre and unreasonable with there offer. Especially when the problem most likely was a result of there packaging or lack of it. Ten out of ten to Chrono24, its a shame Closer do not mirror Chrono24 customer service.
Komentarz sprzedawcy:
I'm sorry this time. We accept your opinion and strive to improve. Thank you for your valuable opinion.
Komentarz nabywcy:
Seller dors not want to ship to France / Monaco.